Fair
resolution of complaints - AAR facilities have agreed
to accept the Auto Club's decision when a member is concerned
about the quality of repairs or service.
Q. What should I do
if I am dissatisfied with the service I receive at an
approved facility and I am a member of the Auto Club?
A. In Southern California
- First, discuss your concerns with the management of
the facility. If a satisfactory resolution cannot be reached,
contact the Auto Club at 1-800-797-4231 weekdays between
9 a.m and 5 p.m.
Non-members should first attempt to settle the matter
with the facility management. If not successful, contact
the Bureau of Auto Repair (California State Department
of Consumer Affairs) at (800) 952-5210.
Q. What should I do
if I have a complaint against a facility that is not Auto
Club approved?
A. You should first
attempt to settle the matter with the facility management.
If not successful, contact the Bureau of Auto Repair (California
State Department of Consumer Affairs) at (800) 952-5210.
